Performance quality

One of the main tasks of this Plan is to define the quality expectations the project has to meet to be considered complete and successful. These expectations are defined at all levels and in such a way to serve as orientation points that will channel the activities towards the successful realization of planned outcomes and results.

Once approved by the projects Consortium, the Quality Assurance Plan will be used in daily and overall project management and quality control by all project partners, responsible for preparing and producing deliverables. The present document will respond to the following questions based on all the project’s areas, such as

PROJECT PERFORMANCE QUALITY

Addressing the quality of the activities both planned and undertaken and it addresses how these are anchored in the rationale of the project and the engagement of the project partners and stakeholders. Important questions to consider include the following:

• Did the project achieve its objectives?
• Does the project results match/serve the needs of the target groups?
• Was partners’ contribution in accordance with the project plan and expectations?

 COLLABORATION QUALITY

Relating to how the project engages people and organizations, such as project partners, direct and indirect stakeholders, target groups, and users. Important questions to consider include the following:

• Was the collaboration among partners at an acceptable level?
• Did project partners contribute towards the achievement of the project’s objectives?
• Were project meetings organized and managed effectively?
• Was the collaboration among partners, direct and indirect stakeholders, target groups, and users fruitful?

 RESOURCE UTILIZATION

Relating to how the monetary and non-monetary contributions, assets, and resources that are made available to a project are utilized. Important questions to consider include the following:

• Were resources used in appropriate ways?
• Were all budget expenses documented?
• Did all budget expenses follow the relevant EU and project regulations?
• Were any resource management tools used (e.g. for financial management)? If so, how were they used?

 INFORMATION MANAGEMENT

Relating to how a project acquires, handles, documents, shares, and refines the information on which it depends. Important questions to consider include the following:

• Was information shared with all partners?
• Were documents and information shared in a timely manner?
• Was there a system for keeping versions of each document?
• Were documents stored, secured, and accessed appropriately?

 RESULTS QUALITY

Assessing the quality of deliverables is often anchored in externally-imposed technical or sector standards, benchmarks, or conventions. Important questions to consider include the following:

• Were deliverables prepared according to the project’s phases?
• Were deliverables prepared according to high standards?
• What were the standards used for assessing the quality of deliverables?

 SERVICE/PRODUCT PROVISION QUALITY

Relating to the demands, expectations, and needs that are expressed by or interpreted from users and target populations that the project aims to serve.

• Did the service/product provided address the target population’s needs?
• Was the service/product usable and user friendly?
• Was the service/product tested, evaluated, and revised?
• How adaptive and flexible was the service/product to target groups/stakeholders’ needs?
• Were any guides provided with respect to the service/product? If so, were they effective?

 DISSEMINATION & EXPLOITATION

Relating to how a project prepares for, implements, and verifies that the project values, services, and outcomes become known.

• Were dissemination actions implemented as planned?
• How many stakeholders have been engaged during the development of the project?
• How many stakeholders have been reached throughout the duration of the project?
• How many stakeholders are projected to be impacted after the completion of the project?
• What tools have been used for dissemination and exploitation and how were they used?